When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim.Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work”. The store manager may advice the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result, the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.1. When a consumer finds that his or her in it, the first thing he or she should do is to ____.A) complain personally to the managerB) threaten to take the matter to courtC) write a firm letter of complaint to the store of purchaseD) show some written proof of the purchase to the store2. How can a consumer make his or her complaint more effective, according to the passage?A) Explain exactly what is wrong with the item.B) Threaten to take the seller to court.C) Make polite and general statements about the problem.D) Avoid having direct contact with the store manager.3. According to the passage, which of the following is suggested as the last alternative that consumers may turn to?A) Complain to the store manager in person.B) Complain to the manufacturer.C) Write a complaint letter to the manager.D) Turn to the Consumers’ Rights Protection Organization for help.4. The phrase “live up to” in this context means ____.A) meet the standard ofB) realize the purpose ofC) fulfill the demands ofD) keep the promise of5.The passage tells us ____.A) how to settle a consumer’s complaint about a faulty itemB) how to make an effective complaint about a faulty itemC) how to avoid buying a faulty itemD) how to deal with complaints from customers【答案與解析】1. D當顧客發現自己所購買的商品有問題時，他所做的第一件事就是出示在商場購物的憑具。事實辨析題。文章第一段指明，顧客購買了有瑕疵的商品后，首先應出示在某商場購買某商品的相關記錄或證明。故選項D正確。2. A為了使投訴更加有效，應當指出商品的問題所在。事實辨析題。根據第四段第一句話，最有效的投訴方式是指出所購商品的具體問題，故選項A正確。3. D文章表明：消費者最后的處理方向就是向消費者權益保護組織求助。事實辨析題。文章最后一段指出，顧客購買了有瑕疵的商品后，可以向銷售者或生產者投訴，如得不到滿意答復，可以進一步向消費者權益保護組織反映。故選項D正確。4. A達到標準。詞匯題。文中“does not live up to the manufacturer’s claims”中的live up to意為“沒有達到……的標準”。故選項A正確。5. B文章告訴我們怎樣對有瑕疵的商品進行有效投訴。主旨題。本文主要說明顧客在購買了有瑕疵的商品后如何進行最有效的投訴，故選項B正確。【重點英語單詞】 phrase [freiz]n. 短語，習語，個人風格，樂句vt.claim [kleim]n. 要求，要求權;主張，斷言，聲稱;要求物satisfaction [.sætis'fæk夂 主站蜘蛛池模板： 国产乱子视频 | 视频一区久久 | 欧美精品一级毛片 | 久久高清一级毛片 | 国产精品合集久久久久青苹果 | 日韩精品无码一区二区三区 | 91精品国产综合久久香蕉 | 欧美做爰免费大片在线观看 | 亚洲国产欧美国产综合一区 | 在线亚洲成人 | 国产精品久草 | 娇喘嗯嗯～轻点啊视频福利 | 久久88香港三级台湾三级中文 | a毛片全部播放免费视频完整18 | 巨大热杵在腿间进进出出视频 | 日韩毛片免费在线观看 | 亚洲天堂免费 | 精品欧美成人高清视频在线观看 | 欧美日本一区视频免费 | 视频精品一区 | 男女福利社 | 二区三区在线观看 | 中文字幕一区中文亚洲 | 中文字幕在线永久 | 亚洲免费三级 | 美女插跳蛋视频叫爽 | 13一14周岁毛片免费 | 日韩精品免费一区二区三区 | 日日a.v拍夜夜添久久免费 | 成人夜色视频网站在线观看 | 亚洲韩国日本欧美一区二区三区 | 91男女视频 | 久久久久琪琪去精品色村长 | 久久精品成人免费看 | 精品中文字幕一区在线 | 久久久网久久久久合久久久久 | 亚洲高清二区 | 米奇精品一区二区三区在线观看 | 欧洲老妇bbbbbxxxxx | 亚洲精品tv久久久久 | 欧美大片毛片aaa免费看 |