抱怨信函寫作：包裝不妥
complaints & claims（抱怨和索賠信函）的目的是為了獲取更好的服務，對已出現的問題求得盡快的、妥善的解決。它通常是買方由于對收到的貨物不滿而書寫，如：貨物未按時到達；貨物雖抵達，但與訂單所載不同；貨物有損毀現象；貨物數量短缺或多余；貨物質量與樣品不符；服務不合理以及收費過高等，這些均是抱怨、索賠的正當理由。
書寫抱怨、索賠信函時，不妨開門見山提出原先雙方同意的條件，然后列舉事實以表示有何不滿，以及為什么不滿，最后提出解決的方法。內容應明確、清楚、有理，語氣要簡潔、堅決。避免使用憤怒和使對方過于難堪的措辭（除非你所抱怨的問題反復發(fā)生，且多次投訴而毫無結果）。
for poor-packing （由于包裝不妥提出索賠）
dear sirs,
we are writing to inform you that the toys covered by our order no.519 arrived in such an unsatisfactory condition that we have to lodge a claim against you. it was found upon examination that 10% of them are broken and some are badly scratched, obviously due to the improper packing. therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost. this is the amount by which we propose to reduce our selling price. if you cannot accept, i’m afraid we shall have to return them for replacement .
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