特別理賠信寫作范例（二）
商品出了毛病，賣家卻一再推卸責任。這樣的索賠可實在是個艱辛的斗爭過程。我們看看下面這位用戶是怎么寫這樣一封理賠要求信的吧！
gentlemen
your super electric household appliances have always given me a pleasure in doing my housework. recently, i was glad to notice the opening up of a new store of your super electric in seattle and decided to make a purchase of a new dishwasher to ease my kitchen job.
three weeks ago i came to the store and talked to a salesman about my preference. i noticed the store policy of offering installation with the purchase. however, when i asked for the work on the machine i would buy from the store, i was told to wait for a week because the plumber, who has got a part-time job for this store, was unavailable right then. as i needed an immediate performance of my dishwasher, i convinced mr. robert, the manager of the store to have another plumber for the installation. mr. robert agreed only after i said that i would have to buy elsewhere unless he could have the machine installed.
the dishwasher disappointed me when i used it the first time. my kitchen became flooded soon after the machine started working. i phoned both the plumber and mr. robert to determine the problem. the plumber said that there was something wrong with the hot water valve on the dishwasher and that the store was responsible for replacing the defective one. mr. robert said that the dishwasher was improperly installed and that the plumber was responsible for the poor performance. neither showed any indication of correcting the problem. i talked to them many times, but failed to get any action done for my request. that is why i am writing to you, the customers service of the corporation.
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