商務郵件：避免發郵件犯錯誤的好方法
for small businesses, just like for everyone else, email has become a way of life. you don't always have the time for chit chat when you have to deal with clients and other people in the field so what better way than just shoot them and email. there is, however, some sort of etiquette that should be followed when sending an email, especially if you want to seem like a professional. there are also other mistakes that should be avoided at all costs.
對小企業而言，和任何人一樣，電子郵件成為了一種生活方式。你沒有時間和顧客、其他人嘮嗑，那么還有什么比發郵件更好的方法。不過，當你發郵件時需要一些禮儀，尤其如果你想看上去專業一些。另外，還有一些無論如何都要避免的錯誤。
when it comes to etiquette, just remember these few things. don't write while you're angry. you'd be surprised how easy it is to have things get out of control over the internet. wait, calm down, and have someone else edit your email for you. don't use sarcasm. you may think it's funny and clever, but the person that you're dealing with won't. don't use uppercase. people don't want to feel like you're shouting at them, and on the internet, uppercase is the equilavent of yelling. use clear subject lines. people are extremely busy. by being able to scan the subject lines, it tells them what is important and needs to be addressed first. keeping your emails short also helps with this. people don't have time to read something that is pages long. keep it to just a couple of paragraphs at most.
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