世界500強員工必用英文e-mail大全第二章 Unit 3-1 航班延誤投訴
Unit 3 投訴篇
1. 航班延誤投訴
航班延誤投訴英文郵件范文1
Dear sir or madam,
I am writing in regards to the sudden and unannounced cancellation of my reserved flight for July 24 from Denver to Detroit (Confirmation Number: 772WB7; Airline Ticket Number: 0122150942247). Nobody called or emailed me to tell us that this flight was cancelled. I missed an important business meeting with my client as a result. Yes, I was put on a later flight, but imagine my outrage and fury when I walked into the empty conference room three hours behind the scheduled meeting!
I want an explanation and compensation for the inconvenience. And calling it “inconvenience” is putting it mildly.
John
親愛的先生或女士：
我寫這封信是為突然而未經通知地取消了7月24日從丹佛到底特律的航班。這次航班的確認號是772WB7，票號是0122150942247。沒有人打電話或者發郵件告訴我航班已經取消了。我因此錯過了和我客戶的一個重要的會議。雖然我乘坐下一班飛機去了，但當我走進會議室時，會議已經結束三個小時了。
我需要你們對為我造成的不便給一個解釋。用“不便”一詞已經是很客氣了。
約翰
航班延誤投訴英文郵件范文2
Dear John,
Thank you for your e-mail regarding the cancellation of flight 1226 which caused you to miss a meeting on July 24. On behalf of our airline, we sincerely apologize that you were not given proper notice of the cancelled flight.
I understand the frustration you experienced when your plans were disrupted due to the cancellation of our flight for crew reasons. I am very sorry your travel was adversely affected.
Although I am not able to issue a refund on flown travel, I have added 7,500 World Perks bonus miles to your account. You may visit our website to verify these miles have been posted. Please allow three business days for miles to appear.
Mr. John, please know that we work very hard to operate every flight as scheduled. Given the opportunity of serving you in the future, I am confident we will meet your expectations.
Sincerely,
Mr. White
親愛的約翰：
很高興您寫信來反映因為取消1226航班使您錯過了在7月24日的會議的事。我代表公司就因未及時通知您航班取消道歉。
我能夠理解您因航班取消而帶來的困境。您的計劃被打亂了。很抱歉你的旅行計劃被我們耽擱了。
我不能給您履行退款，我在您的帳戶加入了7500里程獎勵。希望您在我們的網站上確認。里程獎勵在三個工作日里出現。
我們已經很努力地安排每個航班。希望以后仍能夠為您服務。我相信到時候一定滿足你的要求。
懷特先生
航班延誤投訴英文郵件范文3
Dear John,
I am sorry that our fault causes you a lot of troubles. We will compensate for you according to some clauses. We will not make this thing happen again. Thank you very much for your letter. You can contact with related staff in our company about the compensation. I am sorry for that again. Thank you for your supports. I hope you can take our company's plane in the future.
Wish you all the best!
Yours sincerely
Mr. White
親愛的約翰：
很抱歉因為我們工作的失誤給您造成了很多麻煩。我們會根據相應條款來賠償您的損失。在今后的工作中一定不會出現這樣的問題。謝謝您給我們來信反映問題。關于賠償的問題，您可以和我們公司的相關人員聯系。再次向您表示抱歉。謝謝您支持我們的工作。希望您以后還能乘坐我們公司的航班。
祝好！
懷特
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