商務英語應用文寫作之投訴
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投訴
Complaint
Dear Sir,
On 5th October I bought one of your expensive "Apollo" fountain pens from Julian＇s, a big department store of this town. Unfortunately I have been unable to use the pen because it leaks and fails to write without making blots. I am very disappointed with my purchase.
On the advice of Julian＇s manager I am returning the pen to you and enclose it with this letter for correction of the fault.
Please arrange for the pen to be fixed or replace it with a new one and send it to me as soon as possible.
敬啟者：
本人于十月五日在本市的朱利安大百貨公司購買了你們出產的名貴“阿波羅”型號鋼筆一支。但遺憾的是，我一直未能使用這支筆，因為它漏墨水，一寫字就漏出一滴滴墨水污漬。我對所購買的產品非常失望。
現按照朱利安百貨公司經理的意見，我隨信把這支筆退還給你們，以便你們設法補救。
請你們安排修理此筆，或換一支新的給我，并望早日寄來為盼。
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