BEC考官教你商務英語寫作 第三章商務書信寫作：Unit 7 投訴信
定義
英文定義是 a statement in which someone complains about something. 投訴信是顧客或客戶為了維護自己的權利或者因為對某事不滿而寫的一種信。你有時可以把投訴信寄給報社，但通常你會把信寄給你所投訴公司的負責人。（e.g. the owner of the restaurant if you complain about a meal, the manufacturer of something you bought, etc.）
示例
投訴信雖然是抱怨某事，但他的開頭方式應該有禮貌，這樣才能給人們一個好印象。另外一個要記住讀投訴信的人未必是犯了個錯誤的人。
投訴信的結構
introduction - reason for writing the complaint
開始段： 寫投訴信的原因
main body - a. the necessary details: where you bought it, when and what the problem is. b. why you are complaining
主段： a. 一些必要的細節(jié)： 你在哪里，什么時候購買了此產品，并且此產品有何種問題。 b. 你為什么要投訴。
conclusion - say what you want the reader to do.
結束段： 說明你希望讀到這封信的人怎么做
投訴某產品
dear ms foster
i write regarding the recent purchase of shirt from your store on 8 may 2004.(polite introduction - reason for writing the complaint)
i recently washed the shirt in cool water. however, when i removed the shirt from the washing machine the shirt was stretched out of shape, and no longer fits.(the facts)
i called your store yesterday and spoke to department head, mr. fox, who was rather rude on the phone and informed me that i am not able to get a replacement shirt as it was purchased at a reduced price. i have been a loyal customer for many years, and until this incident never had complaints. i therefore feel disappointed to be treated in such a manner.(the facts)
i would, however, be perfectly satisfied if you would kindly replace the shirt or refund my money.(polite ending - say what you want the reader to do)
i look forward to your early reply.(polite ending)
your sincerely
alan biltong
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