世界500強員工必用英文e-mail大全第三章 Unit 8-10 請求退貨
10. 請求退貨
請求退貨英文郵件范文1
Dear Sir,
I placed an online order with you last Friday evening, and the coat arrived today. When I opened the parcel, I was disappointed to discover that the color was totally different from what you displayed on the webpage. I am rejecting the coat and request that you refund the sum paid to you of ￥150.
I am looking forward to your early reply.
Yours faithfully,
Lu Ming
尊敬的先生：
我于上周五晚上在線下單訂購了一件外套，今天收到了。打開包裹之后，我很遺憾地發現衣服的顏色和網頁上呈現的完全不同。我要求退貨并全額返還我支付的150元的貨款。
期待您的回復。
陸明
敬上
請求退貨英文郵件范文2
Dear Mr. Lu,
We regret our inability to grant your request to return the coat. As we have stated on our web, the color of the coat may seem slightly different from what is shown on the webpage. Hence, we are not responsible for returning goods for that reason.
Yours sincerely,
Zhang Yi
親愛的陸先生，
我們很抱歉不能答應您退還外套的請求。正如我們網上聲明中提到的那樣，外套的顏色與網頁上顯示的有些許差異。因此，我們不支持此種理由退貨。
張一
敬上
請求退貨英文郵件范文3
Dear Mr. Lu,
We are sorry to learn that you rejected the coat because its color was not inconsistent with what you expected. Generally speaking, we are not responsible for returning goods for that kind of reason. But we grant your request in view of our longstanding cooperation. However, you have to pay the cost of returning it.
Yours sincerely,
Zhang Yi
親愛的陸先生：
我們很抱歉聽說您因為外套的顏色和您期待的不一致要求退貨。一般來說，我們不支持以此種理由要求退貨。但是鑒于我們之間長期的合作關系，我們同意您的請求。但您必須承擔退貨的費用。
張一
敬上
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